Proxy / VPN Terms of Use

The service is obliged to:

  • provide only working proxies from the own pool and on the own servers;
  • support the operation of services and amenities at a level not lower than 99.95% of uptime per year;
  • provide technical support during working hours within two hours, outside working hours within twelve hours;
  • in the event of non-compliance with these clauses of the terms of use, the service is obliged to return the funds paid to the client.

The service has the right to:

  • stop the provision of services if the client violates the term for payment for services;
  • stop the provision of services in case of violation of the Ukrainian legislation and other states without a refund.
    The client is obliged to:
  • check the proxy operation within 24 hours upon receipt;
  • working with the services not to violate the Ukrainian legislation and other countries, not to send spam, not to hack.

The client has the right to:

  • demand a refund within fourteen days after the purchase of services in full, if they were not provided by these Terms of Use;
  • demand a refund for the unused payment period, if they were not provided by these Terms of Use.

Other conditions:

  • the service is not responsible for the operation of third-party sites, programs, etc.;
  • with the banning (blocking) an IP on a third-party service, funds are not returned and the proxy is not changed. The customer is responsible for the proper operation of third-party services.