The Service undertakes to:
- provide only working proxies from its own pool and on its own servers;
- maintain service and system uptime at no less than 99.95% annually;
- provide technical support within two hours during business hours and within twelve hours outside of business hours;
- in case of violation of these service conditions, the Service undertakes to refund the Client’s payment in full.
The Service has the right to:
- suspend service provision if the Client fails to pay on time;
- suspend service provision in case of violation of the laws of Ukraine or other countries, without refund.
The Client undertakes to:
- test the proxy functionality within 24 hours of receiving it;
- while using the services, comply with the laws of Ukraine and other countries, avoid spam and hacking activities.
The Client has the right to:
- request a full refund within fourteen days after purchase if the services were not provided according to these terms;
- request a refund for the unused portion of the payment if the services were not provided according to these terms.
Other terms:
- the Service is not responsible for the performance of third-party websites, software, etc.;
- if an IP is banned or blocked by a third-party service, no refund is issued and the proxy is not replaced. The Client is responsible for proper use with third-party services.